FREQUENTLY ASKED QUESTIONS
How do I place an order? Simply choose your product, add it to your cart, and follow the checkout steps. Once your order is confirmed, you'll receive a confirmation email with your order details. If you don't see it, please check your spam folder.
I didn't get an order confirmation — what do I do? Confirmation emails usually arrive within a few minutes. If it's not in your inbox or spam folder after a little while, email us at hello@pocketseason.com with the name and email you used, and we'll look into it.
Can I change or cancel my order after placing it? We process orders quickly, so we can only change or cancel an order before it has shipped. Contact us as soon as possible at hello@pocketseason.com and we'll do our best to help. Once an order has shipped, our standard Returns Policy applies.
Can I order as a gift? Absolutely — many of our fans make great gifts. Just enter the recipient's shipping address at checkout.
Where do you ship? We ship to worldwide.
How much does shipping cost? Shipping costs are calculated at checkout based on your location and order. 【Free shipping fee over $59.99"】
How long will my order take? Orders are typically processed within 【1–3】 business days. Estimated delivery is 【8-12】 business days after dispatch, depending on your location. Delivery times are estimates and are not guaranteed, as they can be affected by carriers, customs, or other factors outside our control.
Will I get tracking? Yes — once your order ships, we'll email you a tracking number so you can follow its journey.
My tracking hasn't updated / my order is late. What should I do? Tracking can sometimes take a day or two to update, and carriers occasionally experience delays. If your order seems significantly delayed, reach out to us at hello@pocketseason.com and we'll help track it down.
Do I have to pay customs or import taxes? Any customs duties, taxes, or import fees are the customer's responsibility and are not included in your order total.
What payment methods do you accept? We accept 【major credit and debit cards / PayPal / and other options shown at checkout】. All available payment methods are displayed on the checkout page.
Is it safe to pay on your site? Yes. All payments are processed through secure, encrypted, industry-standard payment providers. We never see or store your full card details on our servers.
What currency are prices in? All prices are shown in 【USD】 unless stated otherwise.
My payment failed — what now? Double-check your card details and billing address, or try a different payment method. If it still won't go through, contact your bank, or email us at hello@pocketseason.com and we'll help.
What's your return policy? You can request a return within 15 days of delivery, as long as the item is unused, in its original condition, and in its original packaging with all accessories. Please see our full [Returns & Refunds Policy] for details.
How do I start a return? Email us at hello@pocketseason.com with your order number and reason for return, and wait for our confirmation and instructions before sending anything back. Returns sent without prior authorization may not be processed.
Who pays for return shipping? Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend a tracked, insured method, as we can't be responsible for returns lost in transit.
When will I get my refund? Once we receive and inspect your return, we'll email you the outcome. Approved refunds are issued to your original payment method (or as store credit if you prefer) and typically appear within 5–10 business days, depending on your bank.
My item arrived damaged or faulty — what do I do? We're sorry! Contact us within 48 hours of delivery at hello@pocketseason.com with your order number and clear photos of the issue. Once verified, we'll arrange a free replacement or full refund.
Do your fans really cool you down? Yes — our fans combine strong airflow with active cooling for real, refreshing relief from the heat. They're designed for personal cooling, so think "refreshing chill," not "air conditioner." For full details on each model's cooling, battery, and features, check the individual product page.
How do I charge my fan? All our fans charge via USB-C. Just plug into any standard USB power source — a wall adapter, laptop, power bank, or car charger.
How long does the battery last? Battery life varies by model and by the speed/cooling setting you use — higher power means shorter runtime. Exact figures are listed on each product page.
Are your fans safe to use? Yes. Our fans use a bladeless or enclosed design to keep fingers, hair, and clothing safe. Please always follow the included instructions. For models with a scent-pad compartment, use dry scent pads only — never add liquid oils or any liquid.
How do I clean and care for my fan? Wipe it gently with a soft, dry or slightly damp cloth. Do not submerge it in water or use harsh chemicals. Store it in a cool, dry place.
Do your products come with a warranty? Yes — our products are covered by a 【12-month】 warranty against manufacturing defects. If something isn't right, contact us at hello@pocketseason.com.
We're happy to help! Email: hello@pocketseason.com WhatsApp: +44 7740 530337 We aim to respond within 1–2 business days.